Privacy Policy

Last updated: February 2026

Proactive Approach ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or contact us. By using our website or services, you agree to the practices described in this policy.

What Information We Collect

When you get in touch with us through our email, we may collect your name, email address, phone number, and any details you provide about your enquiry. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, and pages visited. If you become a client, we may also collect billing information necessary to provide our services.

How We Use Your Information

We use the information we collect to respond to your enquiries, deliver our administrative and operational support services, communicate with you about your project or account, improve our website and services, and comply with legal obligations. We do not use your information for automated decision-making or profiling.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse how the site is used. You can control cookie settings through your browser. Essential cookies that are necessary for the website to function cannot be disabled.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us deliver our services, such as hosting providers and email services, but only where necessary and under strict confidentiality agreements. We may also disclose your information if required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. This includes using secure hosting, encrypted connections, and limiting access to your data to those who need it to provide our services.

Your Rights

You have the right to access the personal information we hold about you, request correction of any inaccurate information, request deletion of your personal information, object to or restrict certain processing of your data, and request a copy of your data in a portable format. To exercise any of these rights, please contact us at hailey@proactiveapproach.uk.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you are a client, we will retain project and billing records for a reasonable period after our working relationship ends.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hailey@proactiveapproach.uk.

Proactive Approach Hazlemere, Buckinghamshire, United Kingdom